If you want to know what we're working on right now @ Festival Pro, see the work in progess.
Mon 8 Jan 2024
- Customers will have accounts per multi event unless tagged manually to more than one. This way a user buying a ticket on one event can have a different account to another event.
- The template list on a form is now ordered by the template most used. The ones are the top are the most poplar templates, to make it easy to select the correct one.
- Email templates are now grouped
- Auto login links are now encrypted, they may appear a lot longer now than before. Old links are backward compatible for the moment
- Date Option and Date Quantity fields are now displayed in a compact grid format
- Work started on storing the historical values of form entries after an update.
- Forms can now be grouped
- Easier way to tag form entries to Artists, Volunteers, Vendors etc as well as tag a form to a specific multi event.
- Fields per multi event as well as data per multi event now active.
- A system user can no longer fill in an auto login form on behalf of themselves, use a test contact. This avoids the main organisation of the system having forms registered against it.
- The view schedule page is now grouped by days, with the options to view all in one list
- Form entries are tagged to the event the form is tagged to if a public form.
- The auto login link now contains a link to the specific multi event (that the admin is using) so that the form template uses the correct multi event, also data is stored based on this multi event in the case of data per event on a profile field.
- New view only show list and volunteer list screens.
- Forgotten password now no longer sends a password to a user who has no access to your system.
- Added more options for people who want a time breakdown export
- New form option to search for Sub Contact fields with no email submitted.
- Flight API connected to add flight details automatically based on the flight code and date. Will keep flights up to date with delay information in the future.
- Fields in the show group, volunteer shift group can be hidden from certain users.
- When adding a contact to a shift for an event, the search will check contacts across all events, if the contact you're adding to the shifts isn't on the current event, they are tagged to the event at the time of adding them to the shift.
- You can now attach and update the design template on an exportable public html page. Editing an export will show you these options.
- Meta fields added to a stripe transaction which currently include the invoice ID as well as the form booking ID. You can search for either of these values on the stripe dashboard.
- File management interface created for managing your quota, removing large files from forms or all files from a single form to save space in your system.
- New screen for viewing shows and shifts in a read only format, will be the new default view. This screen also shows you people on a show or shift.
- Shifts and shows are now exported with the contact names.
- Ability to bulk download contract PDFs. Works with various filters and zips all of them up.
- Blank shift and show names are now allowed on all systems
- Pop-up to add people to shows and shifts on the list screens.
- Filter added to the view only shifts and shows screen.
Wed 1 Nov 2023
- Advanced checking of emails used in the platform, both DKIM and SPF
- Forms are restricted to multi events
- Tickets are emailed to the main booker automatically if no the sub contact has no email
- You can export artists with shows and volunteers with shifts, crew/contractors with production schedules on the export screens.
- File Quote browser to see which forms are using the largest files and be able to remove these
- Share button to share any updates on an organisation with internal and external contacts
- Easily add in backgrounds for Eticket in the update logo/background image menu
- Changed search option on radio buttons so that you can select multiple options for searching
- When a booking is made/edited by an admin and there are not enough tickets on the tier, the max number is increased to accommodate the new tickets selected so stats line up
- Etickets can now be linked to a parent ticket type, so you can have 4 different tickets all showing e.g. Adult when scanned in
- Setting to enable any name changes on the accreditation form to also update QR Code codes. Currently, only an email address change updates the QR Code
- Can now bookmark reports which can be viewed externally without a login
- On a multi event system, when someone registers on a form, they are tagged to the multi event system straight away
- When someone registers on a form they are now tagged to a type (Artist, Vendor) upon starting the form, even if they don't complete.
- Can create an ETicket on a Yes/No option
- Correspondence for a customer will now show if tickets were attached to the email
- Can view one extra field on the shows/shifts calendars
- Public module allows creating public web pages linked to templates, e.g. A vendor list page, or a list of artists.
- Public module allows for filters on a page for fields you specify (Vendor public page can have a filter for Type)
- When linking to forms from templates, the list of templates will show if they are closed at the time
- Multi event systems will check in the following order to decide which template to show a user on an auto login form. 1. their profile, 2. the form. Forms can be for multiple events. Make sure you don't use multiple events on contacts and forms at the same time
- Improved panel for on-site accreditation searching. Easily scan tickets, shifts and meals from one place and see extra credentials needed.
- When scheduling via the calendar, you can see which contact type people are to clearly distinguish people who are artists or members of a band
- Export of catering on export screens
- Preview of ETickets should now look closer to the final ETicket with images being previewed
- Date selector on the public calendar for events that span multiple weeks
- Created a public template for each contact type, e.g. Vendor's being viewed publicly will use a template names Vendor
- Accreditation screen highlights search phrases, so you can easily find when there are multiple matching results
- Bookmarks now grouped as long as you put each bookmark in a group
Mon 2 Oct 2023
This is a large update that was gradually rolled out to various customers from the 1st July. This is a summary of the changes.
- Assign catering to the parent organisation that affects all the contacts within the organisation. These contacts need to be added via a contact collect on a form.
- Ability to add mail merge fields to the invoice footer to show extra information specific to a contact.
- The show template function which shows a public web page has been expanded to allow a page per contact type.
- Radio buttons on forms are now changed to checkboxes on the search panel to allow you to search for multiple types.
- You can now email all contacts on a show from the single show screen.
- Bookmarking of reports in the system so these can be viewed in realtime and without logging in.
- Bookmarks are now displayed neatly in folders
- Excel format export, previously CSV was used to import into Excel, however excel sometimes corrupted certain fields.
- Previously the ticket type on the scanner would be the field name on a form that generated a ticket. You can now specify an optional Ticket Type to appear in the scanner per form option
- Inline editing enabled on registrations on forms. )
- We've added a reply-to on forms and instead emails now come from noreply@festivalpro.com. We've had to do this as it's now impossible to spoof a From email address unless the SPF is set to our systems.
- We've now grouped reports into logically connected items, so they're now easier to find
- You can search QR codes on the accreditation screen and the search bar stays visible throughout.
- We've enabled Captchaon forms, to stop spammers
- Catering report shows number of meals for all contacts in an organisation so if you're giving organisations catering passes it will calculate based on the number of team members as meals given
- New setting to auto hide fields in an export group, by default all fields in a group are exported when pivoted by the group name.
- Date fields can now be split into smaller elements such as Start Date/Start Time/End Date/End Time, needs to be enabled on your account.
Sat 1 Jul 2023
- Venues can now be assigned to a stage manager who is limited to only edit their own venue on the calendar.
- Can lock/unlock all form entries in one go from the settings screen and then unlock invidivdual forms.
- Refunding a booking will not void the tickets, instead you can use the cancel booking button to cancel these ticket.
- New profile image on forms for users to add a photo to their form registration.
- Ability to send entrace tickets to contacts without them filling in a form. Can attach a profile image to generate an ID badge
- Can link a form option in a single select to a product for invoice purposes.
- When archiving contacts you can select to archive sub contacts as well.
- Added a single form entry per organisation
- Scanner will check if a form has been archived or not. Archived forms are not scanned.
- Can now add extra information to specific timeslots and assets to show more details, information or links about a particulate slot
- Ability to link products to form options to generate a bigger description on an invoice.
- Pivot by Accreditation
- Can now copy a show or shift and include the contacts on the shift.
Mon 1 May 2023
- Simplified access code
- Invoice reminder puts login information in the body automatically
- Ability to link the max on a form to a value on a previous page and display that value on the form settings
- Strike through on voided tickets
- Show closed next to any forms that are closed.
- Added a LIKE condition to mail merge where a partial match might be better. <?VENDORTYPE SET%FOOD?> The vendor sells food <?FINISH?>
- You are no longer allowed to remove a show or shift if people on it.
- Ability to order by a form field on export and bookmark against this field
- No longer allowed to use gmail address in festival pro as we are unable to send email out as gmail.com
- You can now scan catering on accreditation screen for instances where you can't use our scanners
- Warning if using a non-standard email provider in system for an email address.
- PDF export for assets includes name + quantity
- We show ticket type in showRegistrationDetail screen against an option that is using the Accreditation option
- Public web pages are now cached for speed
- You can now lock all forms with a single button
- Added a new menu option to allow for searching contacts on config
- Search for contracts, signed, unsigned and resend
- Importing a CSV auto selects multi event
- Improved the Multi Event interface
- You can now switch between config/organiser as well as assign more sub roles to people.
- 50% deposit for fixed cost (negative number)
- Login mail merge
- Set scanning preferences via config instead of on individual handsets
- ICAL can be added to a timeslot booking confirmation email by simply adding <!ICAL!> in the body.
- Multi event upgrade to some reports
- Display contact name on invoice screen as well as organisation
- You now can't edit inline fields when you have no permission to edit a field
- If you send someone an invalid link an error is shown and explains what you have done wrong.
- File ID added to the exports
- Sending an auto login via mail merge to single contact doesn't work without email template
- On multi event systems, a registration is now tagged to the event as soon as they start to fill in the form.
- Assets and tiers can be downloaded
- Allow importing am/pm with lower and uppercases with or without spaces
- When clicking on a sub contact on the registration details screen, it will take you to the organisation overview
- The group dropdown in the calendar view now shows the group names and not the first field in the group.
Mon 27 Feb 2023
- Stage managers are now limited to the venues assigned to them
- New form field option for a profile image for a user which is shown on the accreditation screen
- Each option on a form can now be linked to a product list. The product list description is then used on the invoice. For example a vendor selecting a 32AMP in a dropdown list could have a large description about the item in the product list which will appear in their invoice.
- On mass update you can archive sub contacts, like musician in a band that were entered in via the artist advance.
- Single advance per organisation
- Scanners will check if a form active, if not, no tickets on the form are valid. This means unused tickets no longer need to be cancelled and simply archiving the form/event will do this.
- Can now add extra information to specific time slots and assets to show more details, information or links about a particulate slot
- Pivot by Accreditation on exports
- Inline editing of field data. You can now click on column data on the search results to change information. This has been disabled on multi group field.
- Added different logos and background for each multi event.
- New profile field of start and end date (previously there was start end date/time)
- Added Groups for shortcuts
- Facebook and Google Pixel settings in config
- Volunteers can self select their own volunteer shifts. You can copy volunteer shifts into a timeslot on a form so that volunteers can self select their shifts. Shifts can be re-synced if changes occur or new shifts are added.
- The registration count on each form now does not include archived entries and also will only show entries based on the event if using multi event
- Can add colour codes adding dynamic new options on fields from the organiser login
Tue 20 Dec 2022
- Logging which forms are sent to which people.
- Stats on which forms sent and completed after they have been sent
- Stage managers are now restricted to only the stages they are assigned to
- Schedules that are emailed now contain a link to the venue's URL if there is one. If there is no venue link, them a link to a web template is used instead which can be customised.
- New form field type (Profile Image) which can be used to collect a photo of an individual. This is then linked to their profile on their accreditation screen.
- Added a new counter type for forms, known as asset. You can use this to create limited quantities
- New portal facility, to show users logged in to fill in a form, other forms they have been sent in a dropdown.
- Enabled search for QuantityOption fields.
- Improvements to the multi event system
- Can now select custom fields to be shown on search results. These custom fields are per user logged in.
- Pivot by accreditation fields is now possible
- Improved interface for adding timeslots and ticket tiers
- Can now set form fields to be compulsory or not from the form field overview screen.
- When searching for people to add to the production calendar, the list of people will include their type (Contractor/Volunteer/Crew).
- Added a calendar shortcut select to all week calendars to jump to other calendars.
- Added a checkbox on the week view calendar to show all days
- Display tax amounts on the checkout screen on forms.
- Can now enable users to select multiple timeslots from a select box rather than the box view.
- Max file size can be specified on a file upload field in a form, the default size is set to 5MB
- Mass update will now also update form contacts link to the organisation.
- Increased size of text editor boxes throughout whole platform
- Huge improvements to the public calendar module.
Mon 24 Oct 2022
- Printable weekly calendars
- Printable calendars also show artist names or volunteer names on each show/shift
- When a name is changed on a guest list, the guest who has been removed is notified that their ticket has been voided
- When scanning a contact ticket, it will show the organisation they are with, their name and extra passes
- Discounts deducted once purchase completed, customers won't be able to use codes that have been exhausted.
- Added auto-repeat stripe payments, can now set a frequency of invoices to go out, payment will be automatically collected (each month, week, quarter)
- Improved lead contact features, one lead contact per organisation, can also bulk email only lead contacts.
- Can set max add another on forms to link to a specific quantity option grid option, e.g. Artist tickets linked to Accreditation Artists
- Improvements on form field sync
- Form fields grouped with a form contact field will now be synced to the sub contact and not the artist
- Removed users (Artist, Vendor, Contractor etc) and now these user types are simply set from the General tab, fields are limited based on this setting only.
- Improved general search facility on the system.
- Bookmarks can now be put into groups
- General schedule can now show links to venue pages with additional information
- Protection on important fields to stop deletion
- Many improvements to the export and reporting functions
- Scanner now only shows accessible events that can be scanned as well as timeslots
- Discount codes used added to exports
- Ability to cancel a bulk email up to one minute after sending
- Simpler format to select forms when creating email templates.
- Calendar update to include date fields with only a start date and no end date
- Calendar now shows artists or volunteers on a show or shift on both day and week view
- Can login with a single Scanner login profile multiple times, only one account needed for all on-site scanners
- Improvements to the search functionality with speed improvements
- Features to store credit card numbers and bill at a later date
- Automatic repeat credit card billing
- Improvements to the receipt printing software for drinks and food ordering
- When E-Tickets are refunded they are marked as refunded and a scan error will show this
- When E-Tickets are replaced they are marked as replaced and a scan error will show this, the ticket owner is also emailed to let them know the ticket is void
- Re-send tickets to the individual as well as the individual and the main booker
- Parent organisation is shown on the scanner when a crew ticket is scanned
- Extra fields can be shown when a ticket has been scanned, e.g. parking passes/wrist band access
- New accreditation search screen which shows tickets assigned to a user as well as scan buttons. Can be used instead of a scanner.
- Accreditation screen shows all tickets attached to an organisation
- Bookmarks can now be put into groups
- You can now email just the lead contact in an organisation
- Week calendar view can now be printed with artists or volunteers listed
- The list of form fields also shows additional details on fields such as max and sync to avoid having to edit the field to see these
- Updates to public web page
- Can charge for contacts on forms
- When a ticket has been revoked, an email is sent to the person whose ticket has been revoked
- Erase function for mass removing people from shifts or artists from shows
- Show and Volunteer shift screens sped up
- Improvements to the tier functionality on ticketing pages
- Added counter signatures for contracts
- Moved access settings on forms from it's own popup to payment settings
- Huge simplification of user levels, user type is no longer needed. Instead user type comes from general fields.
- 3 new schedule format types. 1) Shows other artists in same show 2) Shows other artists and fields in show group 3) Shows only a single artist even if more in show 4) Shows all artists and fields grouped in show field that are Non User viewable.
- Producing a PDF of a calendar now works with filters applied
- Allowed for date durations on the calendar to be longer than one day
- Improvements to CSV importing routine for corrupt date formats
- Mass email contracts
- Can deselect email addresses from the bulk mail screen
- Improvements to bulk SMS facility with support for Australia + New Zealand added in
- Improvements to bulk mail stats screen to make a clearer format
Mon 12 Sep 2022
- Accreditation interface to easily find people coming to your event and their tickets and forms
- Ability to scan tickets from the accreditation screen
- Improved automatic colour coding on calendar screens.
- ETickets are now never removed and only voided in the system so you can track updates to guest lists.
- Shows the number of tickets scanned next to each ticket type on the stats screen
- Scanned meals are shown in the ETicket log
- No end date shown on Date Time fields, previously showed items as an hour by default
- Enhancements to the form linking code to spot user mistakes when using the wrong form type.
- Ability to group bookmarks
- Further improvements to the conditional options on form fields
- Form field overview page shows more details on the fields and settings
- Ability to sync Yes/No fields from forms
- Resend now sends to the main booker and individuals where a contact records is used on a form
- When a contact ticket is scanned, the parent organisation will appear on the scanner as well as their name
- Extra fields can be shown when a ticket is scanned, e.g. vehicle passes or meal tickets assigned.
- Added volunteer names and artist names to calendar show screens
- An alert is now shown if your email has not been set up to authorize Festival Pro to send on your behalf. Doing this will improve deliverability.
- Catering and meal report shows how many meals allocated and how many have been used
- Can now sync multiple values such as checkboxes from forms to profile fields
Sat 28 May 2022
- Lots of minor tweaks to the general usability of various modules to automate more tasks
- New, simpler way of setting a lead contact using the 'Crown' icon.
- Lead contacts can also be contacts entered in via a form.
- Scanning accreditation QR tickets shows the ticket type and name of the person on the scanning app
- Added a non delete status to some options, which are crucial to the proper functioning of Festival Pro.
- Extra option on an ETicket to specify the number of times it can be scanned as well as inlimited scans.
- Ability to set ETickets to be scanned in and out.
- Calendar items can be colour coded based on the date type (for example sound check one colour, performance dates another)
- Discount codes now deducted after they are used
- Shows/Shifts per event on multi-event systems
- Updates to the dynamic conditions on forms, added show/hide features (BETA)
- Improvements to the calendar functionality
- Timeslots can now also be used for accounting for limited resources on a single day. E.g. Individual booth booking.
- Timeslots can now be presented in a dropdown box instead of a clickable box for each timeslot. Making the display more compact
- For a timeslot booking where only one day is available, the calendar is now not shown.
- For a timeslot booking where the quantity can only be 0 or 1, the counter is not shown.
- File exports can now be bookmarked with an external link
- Can now have blank pages in a form
- New scan report to show live scans being performed at the event, valid, invalid and which scanner/gate are scanning most tickets or problems from a central point.
- Ability to import start/end date fields from 4 different data points (Start Date,End Date, Start Time, End Time)
- Export can now export start/end date fields as 4 fields instead of one. Needs to be enabled via FP team.
- Can hide number of tickets remaining on a timeslot.
- Tickets show the ticket type automatically if via the new quantity option settings for accreditation
- When linking an email template to a form, the forms listed via the editors widget are now categorised as either public or auto login. Only forms they have access to are listed
- Ability to select multiple field values on conditions, e.g if they select Food or Drink Vendor it will show the option for them to upload a hygiene certificate.
- You can now link the number of passes a person gets to a specific option in a quantity option field, e.g. number of Staff Passes linked to Accreditation::Staff Passes and Guest Passes Paid to Accreditation::Paid Guest Passes
- Improvements to the Artist Show/Volunteer Shift import systems
- Fixed Chrome double clicking bug on update profiles
- Can bulk email only a set type of form contact. E.g. Lead Band contact filled in via a form.
- Meal ticket scanning (Date Option Fields) can be scanned by scanning a Contact QR code which is associated to a meal ticket date/option. (Future support for date quantity option coming for the greedy people)
- Config user can delete all email templates regardless of who had created them
- Added extra order by fields when exporting forms
- Extra show fields are now displayed in the show overview screen as well as on the show calendar pop-ups.
- Form fields can be sync'd into a profile group, as long as the sync field destination is also a group.
- Form fields in a group with a contact will be synced to a contact's fields and not the main profile.
Wed 23 Mar 2022
- Repeat billing added to Stripe
- Duplicate detection improved for when you are manually adding organisations that may already exist on the platform, either current or archived.
- Form registrations can now find and auto merge the new form entry with an existing contact within your system, if enabled. This saves the user needing to login.
- Upgraded the ability to link organisations to other 'child' organisations. When emailing, you'll be able to email the child organisations contacts but with information from the parent. For example linking an agent to a band and then emailing the agent the bands details.
- Counter signatures to contacts.
- Show the required number for each shift on the calendar screen.
- Shows and Shifts are now per event on a multi event system. Currently a contact can only be associated with one event shift/show set
- Date+Option fields can now be selected in a group, such as selecting all options on a single date or all options for all days, such as lunch for every day or all meals on a certain day.
- Renaming options on profile fields will now updating existing organisations tagged to that option
- Advanced conditions on form fields, ability to hide, display fields based on options selected on a form or event.
- Now an easier interface for synchronising form fields to profile fields, profile options are auto created when you connect a form to a profile field
- When creating a form field, you also have the ability to sync and create a new profile field from this screen (no need to login to config)
- Added a test mode to the bulk email screen where you can see who the email will go to before you actually send.
- Added a link to a public venue page from schedules (when displayed via a form), this venue template can be modified to show any details about the venues. Any information from the Venue profile can be mail merged into this page.
- More powerful date range searches are available for all date fields, search before, after a date, or use a date range. As well as create bookmarks for last week, last month, this month, this week.
- Export facilities for the new date Option, quantity option, date quantity option fields
- Accreditation ticket type added to the ETicket so make it clearer on the gate.
- XML export within festival pro changed from a download to application specific, this will mean the system that uses the link will be able to decide what it does with the data.
- When inserting links from the Festival Pro editor to forms, you will along be able to select the correct link now, invalid options to forms are hidden, e.g. you can't select a public link to a form that is set to Auto Login only.
- Simplified the export and import process for Shows and Volunteer Shifts.
- Can now exclude contacts from bookmarks in bulk mail, for example can bulk mail all artists but exclude artists who have been sent a contract already.
- Colours for the text on forms (title, description) can now be changed in configuration
- Resend contract button
- Can now blank all dates when resetting the system to allow all date ranges
- Added a new ETicket template to create custom etickets and use them across a multitude of events
- Can select the ETicket template when creating an ETicket on the event options page.
- If you have a price set for an event option, you can't hide this from the invoice/payment pages.
- Added support for 24 hour calendar views
- Added a sync button from form fields options to an organisation fields (this happens automatically, but the button is there in case you need to re-sync)
- Due to the number of shows some festivals have, we've removed the order re-ordering of shows when new ones are added. Instead, there is a manual re-order button which allows shows to be re-ordered.
- Added a copy button for email templates and a quick save button, which saves the template in the background.
Tue 1 Feb 2022
- Addition of Multi Event to a single system (for smaller stand alone events)
- Improvements to the zip exporting of files, renaming improved to include a unique reference
- You can now add extra options to Select, Checkboxes, Radio and MultiSelect fields from the organiser view without needing to login as config.
- You can now sync counter options to a single option within a quantity option field. E.g. Staff passes required to Accreditation:Staff
- New GROUP format on all mail merge fields which coverts the old list format into an easy to read tabular format.
- Ability to copy, move and group form fields easily using the new Multiple Fields Action button.
- You can now group fields based on an individual item in a quantity option field. For example, on an artist advance, only allow the addition of X number of artists based on a field in Accreditation/Artist, as opposed to linking to the whole field.
- Improved interface for time slots, by hiding older entries that are no longer active. Ability to still view older items without it clouding up the view.
- You can now easily close off (sell out) all remaining tickets for a single time slot.
- Added new timeformats, DD/MM/YYYY 24 and DD/MM/YYYY AMPM
- Improved interface for editing option on a form field. Now easier to update the values and reorder.
- Improved the interface for changing profile field options, by presenting a single screen for all options.
- Can specify the max file size to be uploaded on a form file field.
- Can now group extra fields with a show, so a performer can be on a show lasting 4 hours but have an individual call time. Can also group other fields, such as notes.
- Lead contact now displayed on search results screen. Select lead contact by selecting a star next to a contact. The more clicks the higher the lead contact. Will be updated in next revision to include a lead contact selector.
- Added advanced date search facilities for fields
- Enhanced export for people using time slot ticket bookings. Can export time slots as different lists as well as ticket tiers.
- You can now email just a single contact field in a form, so if you'd like to email the primary contacts of all artists or email just the crew members you can select the contact field on the bulk email scree.
- Email screen now lists the contacts for the organisation at the top and your internal staff underneath.
- Archive feature on Pro systems to hide existing data to a previous year. Screens will hide previous year data unless explicitly searched.
- Can transport shifts or shows from a previous year to the following year. Reset system under config allows you to specify the number of days to transpose. 364 days to move to same day in 2022
- Added a paid/complete status when showing the list of forms filled in by an organisation.
- Simplified form access settings, please use Public Form or Auto Login only.
- New contracting features to implement signed contracts easily into the platform, no need to create a form for each contract type. Contracts only require a signature and can be customised before sending.
- Added a rescind contract facility
- Improvements with dealing with credit notes on invoices
- Simple screen to change the prices on form options, can be done in one go, rather than individually.
- When adding a new form field and setting it to sync to a profile field, the values for the destination are automatically imported into the form option to save time. You can remove any unnecessary items.
Tue 9 Nov 2021
- Ability to only email a subset of contacts from a form (e.g. Lead Contact / Adult Purchasers)
- Simply E-Contract system added to all Pro packages. Create contract templates and track when they have been signed. Simpler than a form-based contract where you don't need to ask any questions and still want items merged from their profile.
- Templates now have subgroups, useful if you have many templates and want to easily distinguish them all.
- You can now archive older forms so that they are hidden.
- Search result screen now shows the status of a form that has been filled in against the person's profile.
- Form settings screen now only shows groups you have access to, rather than all.
- New accreditation fields can be linked to forms to easily allow different types of tickets to be allocated. Please speak to us about this.
- You can now download FP forms and upload them into other FP systems you may have. Carried out via the config login.
- Can now add performances and shows/shifts on the month calendar view for festivals that happen all year around.
- You can now order search results on any date/number field you have in the system
- Updates to the schedules screen and improvement of the printer friendly version
- Advanced search for shows and shifts now possible, can search for all artists on a certain show type, or volunteers assigned to a shift type.
- Correspondence history page will now show which email template you've sent with each email.
- Automatic ICAL attachments for timeslot bookings.
- Can now capture payments only, and then charge at a later date. Useful for volunteer bonds where you only want to charge if they don't show up.
- Festival Pro scanner can scan new accreditation types as well as date-based fields (such as meal vouchers)
- Pivot option for form fields when you export from a form/event.
- Shows, shifts and performances automatically re-ordered within a profile.
- Add a print mode on the bulk email screen so that you can create print friendly page such as itineraries or any other data within the platform.
- More options on resetting your system for the following year, options to archive shows and shifts.
- New archive features enabled for Pro systems. Ability to update contacts to a specific year and hide them. They will not appear when using the system, but can be found using the archive search.
- Improvements to the display of the correspondence screen for contacts.
- Added an extra time format to display DD/MM/YYY in 24-hour format as well as AM/PM
- Many improvements under the hood on the calendar screens, performances, shows/shifts and transport.
- Lead contact is now shown at the top of the profile screen, meaning you don't need to scroll down to email the main contact. Change the main contact by clicking on the stars by the contact name.
- New date pop-up has better interface for selecting dates and times.
Mon 6 Sep 2021
Larger update, however, many features below have been on the platform several months.
- Ability to mass email form contacts as well as the person who has filled in the form. Can select which type of form contacts to email on the bulk mail screen. This must be performed from the form registrations screen to see the options on the bulk email screen.
- Assign to can be set as a Tags for Form registrants, to assign new form entries to a single user.
- Connection to Front Gate Tickets on-site accreditation
- Festival Pro ticket scanner can now be limited to individual ticket types and time slots.
- Added 3 new field types, date/option (checkboxes), quantity/option and date/quantity/option
- On newer forms you can specify the location of all contact fields (such as address, name, last name, email) and rename and position these where you want. Previous forms will need to be updated by going to settings and changing the personal details option to manually specify fields.
- Can now link form fields to date/option/quantity fields so that you can collect meal vouchers or accreditation passes from the form.
- Individual performances can now be automatically date ordered by enabling the setting in config under Correspondence.
- Shows will also be date ordered when the above setting is enabled.
- Added locking to prevent multiple people updating the shows or shifts at the same time.
- User interface changes on the forms to improve usability.
- Made the interface clearer for adding new form options. Save data has been renamed to sync.
- Huge upgrade to the Shows and Shifts system to create a unique ID for each event, this will allow items to be easily re-ordered and makes exporting easier.
- Made dates shown on various screens more consistent with AM/PM format.
- Date option boxes changed to AM/PM format.
- Improvements to the XML/JSON export formats to integrate with 3rd party systems.
- Various changes to the platform to get around bugs in the Chome browser. Firefox with Containers is recommended for Festival Pro from an admin view.
- Added a new form access option call Auto Login, the form will be open to anyone who has an auto login link and simplifies giving form access to various different user types.
- Changes to the colours within the calendar screens, to make items more visible.
- Added in a login link for each user under config, so you can see what a users login looks like and log in as them.
- Underlying speed improvements to forms that capture large amounts of data.
- Option added into configuration to disable renaming files uploaded into forms.
- Festival Pro scanner now includes the ability to scan a single QR code for staff which is linked to meals they are allowed to have. You can select the meal type/day in the scanner, which will check if they are eligible for that meal.
Tue 8 Jun 2021
- Contact option in forms can now provide a drop down box of other contacts uploaded for the organisation in other forms. For example, the artist needs to submit a secondary form for hotel requirements and can simply select the contact they added in the artist advance form rather than re-entering all the information again.
- Form links changed to prevent people guessing other forms on your platform.
- Form data can now be saved to profile fields (artist/contractor etc) than are in a multi group. Data will be stored to the same index as the form.
- Yes/No search changed to a drop down box to stop auto submitting a No or Yes.
- When creating a new link from form field to a profile, you can select for the system to copy all existing data from the form to the say artist profile. So if you decide to link a field after you've already received applications you can do this easily.
- Added more currencies to the PayPal interface.
- Compulsory phone numbers now accept either a cell or a phone number. You don't need to enter both on forms.
- New schedule pages on each person's profile, viewable and printable. Only shows future dates.
- Improved and updated the JSON export and feeds.
- Added Show IDs to XML, CSV and JSON exports both under artist and all Show export
- Improved the volunteer shift and show select boxes to show date/time of show. Also date ordered to make it easier to locate a specific one.
- Added date a form filled in on the form registrations screen
- Added an option in Configuration (Calendar options panel) where you can set the overlap for a conflict in minutes. E.g. if a volunteer shift starts within 2 hours of the last one ending there
is a conflict
- New option within forms to have a single form per organisation, so you could have the artists and manager both enter details on the same form rather than have one each.
- Added an option to select the default calendar view from the Calendar settings under config, month, week or day view
- Improved print page feature for calendar screens
- Added new pages for festivals using the public festival pro calendar
- added the ability to edit date fields in the show popup panel
- An option to re-order performance times within an artists profile, so they appear in date order
- Changed colour coding of Locked feature in forms to make it clearer
- Shortcut to login as another user from the config login. This makes it easier to see or add items to other users' profiles.
- Usability updates and various bug fixes
Tue 4 May 2021
- Added extra columns into the export and reporting module
- Added order by contact name
- Files can now be added to shows (Tech riders, stage plans etc)
- Improved short cut design
- Shortcuts can now be made available to all users in the system
- Performances are now re-ordered in an artists profile by date
- Added new fields to the XML, CSV and JSON exports
- Forms are linked to calendars allowing you to search through your filled in forms to add artists or volunteers who have applied on these.
- Box office can now override the max quantity of tickets set for a particular tier in the case of editing bookings
- Lots of new calendar additions and improvements
- You can now delete blank performances which are automatically removed
- Ability to link the text at the top of a page in a form to another page. Only need to update one page and it will affect the others. Especially useful in creating contracts where you want the confirmation page to be the same as the page they have signed.
- Automatically add a print button on the confirmation page of a form. You need to enable print in the confirmation page of a form for this to be visible for a user
- Updated the simple slider for adding contacts to the system to enable login access
- Max tickets override
- Files in shows
- Enhancements to the group by for exports
- Standardised date format
- Added mass update to remove access
Tue 9 Feb 2021
- This update contains a large number of usability enhancements throughout the system
- Organisational records now show form contacts in the list of contacts.
- Implemented more features to the ticket resale system including the ability to resend and cancel resales.
- Mail merge logic features added <?STRIP ON?> <?STRIP OFF?>
- Improved data exporter with an added pivot option to display single records on multiple lines based on a differing group.
- Month view now shows a single event/item without a mouse over. Helps single day event festivals that run all year.
- Ability to hide extra event fields in the CSV export. (Date Registered, Website, Status, Booking ID, Amounts.
- General search now also includes form contacts
- Included customers resold tickets in the sold tab along with the ticket resale status (Waiting, Completed)
- You can now restrict email templates to different groups in your organisation.
- Can now add new fields created via the CSV import routine to groups.
- Order by in export (BETA)
- Booking detail screen shows any tickets being resold.
- Added a resale table to ticket booking
- Added protection to stop two people editing the shows/shifts at the same time.
Thu 14 Jan 2021
- Contact overview screen shows any sub contacts added to any forms under that contact
- Account login to ticketing only checks for form accounts instead of Artist/Vendor access. This is for instances where people have two logins for two different areas
- Added tracking to individual emails, so you can see clicked/opened. Yes, we saw you clicked on this page as well. :D
- Added new option to events to turn off the ability for buyers to complete their deposit payments. (Enabled by default if you have deposit tickets)
- Add a new option to turn on/off ticket resale on an event.
- New seamless resale feature for users to sell their tickets and buyers to not worry about being scammed.
- Amalgamated exports and shortcuts into the same page
- Simpler way to enable access for people. A simple switch on/off enables and disables access based on the contact type you've set for them in the system.
- Re-ordered custom fields in the export pop-up so it's easier to find them
- Added a Date of Birth field in forms as standard date only deals with dates after 1970
- Ability to add a cost that is linked to a contact field
- Your shortcuts can be made public for others on the platform
- Shortcuts and exports can now be updated on the shortcuts screen
- Shortcut interface improved as well as a privacy setting
- You can now specify per form whether you require customers to login or not.
- Ticket resales now auto refund ticket sellers.
- Resold tickets marked as resold in case scanned in at gate
- Changed dates in XML export format to be ISO 8601
- Start End dates in XML export contain nested tags
- Added a detailed breakdown of shows and volunteer shifts into mail merge
- Added Show XML export
- Can now send out individual tickets to artists in a band
- Contact overview screen shows individuals that have been added to any forms under that contact
- Fully authorised payments coming into Festival Pro for tickets that have sold out are now logged. The user is then redirect to select tickets again. They do not need to pay again
- CSV exports files are now named after the bookmark
- Added a unique booking link to the mail merge fields so you can easily send a contact a link to edit their form. Labelled "Edit" in the mail merge menu under forms
- Shows and Volunteer shifts can now have duplicate names
- If you hide the first field in a group for a user it will hide all other fields in that group
- Lots of cleanup with exports and shortcuts
- Added refunded stats on the ticketing dashboard
- Email templates can now be restricted to either private, group or everyone (system users only)
- Huge speed improvements with the calendar screens
- Usability enhancements to improve usage including simplifying the interface
Wed 9 Dec 2020
- You can now change the Company Name field on forms to be more specific, such as Artist Name, Vendor Name etc
- AND/OR options on form search
- Search for people who have completely filled in or have not filled in their contact allocation.
- Option to enable accounts for forms, so you can set whether people need to login or not if they already have an account on your system when filling out a form.
- Enabled ETickets for non-purchasable options
- Fields can now be restricted in mail merge by setting the permission of the contact type you're emailing. You can set Permissions under Config
- Templates are now restricted to people in their own group. You'll need to assign users to different groups
- Added a new template Mail Merge Info which displays a list of all possible mail merge fields and their values.
- Link from each Show on the Artist overview page to the Show overview page
- Linked fields are now searchable via the advanced search screen.
- Linked fields now displayed on the results screen display company name and contact.
- XML Export feature for Shows
- Removed the mail merge menu on editors when it can't be used.
- Added a PDF print option to individual correspondence entries.
Mon 30 Nov 2020
- Added multi currency into financial accounting system (BETA)
- Support for UK direct debit into Enterprise package
- When adding an artist you can search for both artist name and a manger in the same search box
- Restricted the calendar view to only show fields based on users permissions
- Public files now use a unique file link
- Ability to rename form options
- New dependency type of Equal, which specifies the user must entry that number of options.
e.g. 2 additional contacts on a form (previously max would have allowed them up to 2, equals means they MUST enter 2)
- Form options can now have dependencies set for questions in a previous page (Max/Equal only)
- Signatures now available to see within confirmation emails and on the confirmation screen/final screen of a form.
- Export for individual timeslots/tiers registrants within ticketing system, added booking time and event name columns plus file name change
- Export for all tiers/timeslots registrants within events within ticketing system added booking time and event name
- Fixed issue with refunding Stripe transactions on connected accounts
- Added the ability to specify the the stage/venue when adding an artist on the week view
- You can now update the stage/venue via the popup as well as drag and drop
- You can edit the show name via the popup on both week and day views
- When adding a new act on the week view, the stage will depict the background colour automatically
- Warning when creating a PDF ticket but you're using the wrong mail merge options
- When adding a new field under artists/vendors etc, the field will be added to an existing group automatically if all fields are already grouped. You will need to re-group if you don't want this default behaviour.
- Modifications to make public files easier to work with. Once a field is made public all existing files will also be accessible publically, you do not need to re-add them.
- Can now see Show information on the public calendar along with bios and photos.
- Public calendar now displays Shows
- Enhancements to URL encoding and decoding for exports
- When deleting a form entry that is also linked to an internal field, the entry in the link is now also erased, in the case it's a file, it is removed.
- Files are renamed dynamically when mass downloading from a form.
- Added a month view for Shows and Performances for events that run multi year and want to see entries on the month view.
- Syncronised the hours on the week view so all hours align the same on each day.
- Added mouseover view for events on the month view
- Week calendar view now shows more entries in less screen space by dynamically compacting the view
- Can add new Shows or Performances via the calendar week screen
- Link from date fields to the calendar view, as these aren't durations we default to 60 minutes for each date.
- A page to show the overview of Volunteer Shifts and Shows, which details the artists or volunteers on the shift/show along with links to forms. Provides an Event Day overview screen
- Added the ability to have multiple calendars on forms
- Many calendar usability enhancements to make the calendar an easy way to manage events
- Track and trace built into ticketing functionality by collecting ticket names for each and every ticket, tickets now have unique names on each ticket
- Added a new widget on select/multiple/checkboxes to make it easier to select multiple items.
Wed 28 Oct 2020
- Added signature to completion page + mail merge
- Show management added to festival pro, create a show on a date/time and add artists to the show.
- View shows in the calendar.
- Import via form imports form fields and custom internal fields
- New field type called group link, which links a field to a group of fields. The first field in the group will appear in a select box.
- New shortcuts to update the system logos and background images via the config login
- Added mail merge of shows into email templates. To show artist shows easily. This happens transparently
- Added a force delete for timeslots and tiers in ticketing options in case you create one by mistake, once used it can't be deleted.
- Added a new field type called public file, any files linked from the form to a company public file field will automatically be visible anywhere
- File in export now have full URL and an additional field called File ID
- Reordered and regroup the fields to be clearer in the import CSV routines.
- Conflicts now displayed in red when adding to the calendar.
- Ability to add volunteers via the volunteer calendar
- Slicker interface for adding multiple volunteers to a shift.
- Can create shifts via calendar screen for volunteers.
- Improved the shift adding interface
- Delete volunteers from a shift and delete artists for shifts
- Drag and drop for shifts available
- Update fields for shows via calendar screen.
- Many additonal calendar enhancements
- Changes to iDEAL payment for Stripe to not try and capture the payment (this isn't possible!)
- Stripe payments are not cancelled if a customer tries to buy a ticket and their tickets have been released already.
- Cleaner correspondence display
- Added a delay to timeslot bookings to prevent someone booking a timeslot within the X number of hours before the event. Can't buy a theatre ticket 2 hours before the performance.
- Enhanced the search for date ranges. Now the date range you specify must over lap part of the date in the start/end.
- Added country to the form competion email sent back to an admin
- Ability to connect to Direct Debit API via EaziPay
Wed 16 Sep 2020
A fairly major update which has been in beta for several users
- Added ability to book mark exports so save time.
- Can now specify which fields you want in the exports
- Added CSV and XML fields into the export, can now simply share a live link to your web developers and specify which information they get and don't get.
- Bookmarks are not restricted per account and not global
- Added a single timeline schedule template that merges all timeline types and presents them in a simple date ordered table. <?FUNCTION SCHEDULE?> is the mail merge field to use
- Added a new field type called Number to forms, mobile friendly to only show a numeric keypad when a user is entered a value
- Changed Yes/No form options to visually better sliders
- Added JSON export
- You can now create custom panels on the dashboard with information from any system export. Creates a nice looking HTML table of the data you select.
- Unique link can be sent to a user so they don't need to login to fill in a form
- Unique link can be sent to a user for a form they have filled in to continue where they left off, also without logging in
- Store their name, email, phone number in cookies so they don't need to enter the details again when they fill in other forms.
- Ability for timeslot bookings to show across multiple timezones without problems
- Added logic to all templates, NOTTRUE, TRUE, BLANK, NOTBLANK, FINISH <?NOTBLANK ACCOMMODATION?> You have accommodation <?ACCOMMODATION?> <?FINISH?>
- Ability to easily delete files uploaded on to forms by users.
- Added a new field type to link to other contacts within the system, for example a field that links to a support artist.
- Festival pro now linked with receipt printers to print bar orders to a receipt as they come in so they can be delivered to the area the customer is on. Useful for social distancing at events.
- Can now add entries directly from the calendar screen.
- Create transport schedules from the taxi calendar screen.
- Add festival run sheets and email easily to users
- Removed total unpaid from stats screen and added total refunded.
- Ability to add payment references when setting tickets to be paid
- Various usability enhancements
Mon 20 Jul 2020
- When you add a new user now, they are alerted via email with their password. Makes this process much simpler and the issue of sending them the wrong password goes.
- Auto password generation when adding a user, creates a secure password.
- Added mail merge facility for people booking multiple timeslots, cleaner mail merge field shows all start/end times in one group.
- Fixed an issue where people entering corrupt dates broke a company record.
- Added some amazing new statboard widgets to show more details about ticket sales.
- Improved the interface for adding in timeslots, now much faster and easier.
- Clicking on settings for any event now goes to Page 1 options as this was generally what users wanted to do.
- Drag and drop ordering for options on custom fields.
Mon 29 Jun 2020
- Added abilities to create management reports, income reports, this feature is not part of festival pro currently.
- Major enhancement to the dashboards. We've added the ability to have resizeable widgets that aren't fixed in width. We've added an auto clean-up routine to sort your widgets if they become out of line and compact them.
- Events stats will now appear as an event dashboard, allowing you to add more statistics, charts, information to your event screen. Allowing more visualisation on ticket sales and trends.
- Cleaned up the ambassador login pages. Added the ability for deposit payments to be SCA compliant if enabled.
- User screen on config will only show users who you have access to edit.
- Timezone changes on events to hide the users timezone from showing as a purchase option.
- Auto select the current event on an event dashboard.
- Removed all references to Stat Board, we now only have dashboards of different types.
- Added the ability to have multiple panes on dashboards in the future.
- Auto added in customers email when using stripe SCA compliant check out
- Added a simple way to connect Festival Pro to your Stripe account with just two clicks.
- Extra security layer for emailing login details to artists and contractors.
- Ability to create a contact whilst creating a quote/invoice.
- Added Currency as a mail merge field.
- Added two stage Stripe authentication, once a customer pays on Stripe we are able to confirm the transaction on festival pro before the users card is charged. This works well for sales of limited tickets where the user might take 3 hours to pay, meanwhile the tickets have sold out. We can then reject the transaction.
- Added Starling Bank connector to the accounts system.
- The ability to refund only a single ticket. When done, extra e-tickets will be removed.
- New feature to allow booking of multiple timeslots.
- Added a Volunteer calendar so you can see the shifts on a day view.
- Added events on month view.
- Added the ability for the calendar to work for events that take place all year round.
- New feature to add in a variable fixed cost on a booking.
- Ticket descriptions can now be click to view as opposed to always visible. This makes the screen more compact.
- Added new graphical reports to dashboards.
Sat 16 May 2020
- Improved the way inbound emails to the project manager are attached to the latest account which has booked a ticket.
- Added the ability to make a file uploaded via a form from an Artist/Vendor public so that anyone can view. This is useful for public webpages with artist bios and images.
- Paginated the invoices screen so no more than 20 are shown at a time. Speeds up screens with a large amount of invoices.
- Updated Stripe payments to include Authorise and Capture. This allows for tickets of limited quantity that have sold out before the customer pays to be rejected.
- Security update for viewing passwords for certain system accounts.
- Added an information pop up box on login with the latest useful information
- Security changes on Frame options and CRLF plus cookie restrictions, allows embedding of certain festival pro public pages via frames.
- Added a new permission Event::Change Access Settings
- Logging the creator of an event
- Adding a date modified field for each task in the project manager. All tasks can now be ordered by date updated.
- Added a quick link to a customers account on both the project overview page and the individual task page.
- Updated all PDF conversion programs to use https (this was internal only)
- Added iCAL export for calendars.
- Hide Volunteer shift settings on general records
- Added an easy ability to link your stripe account to Festival Pro with one click
- Added the ability to log refunds against tickets that happen outside of Festival Pro
- Ability to refund a single ticket without having to edit the customers booking.
- Setting to add non refundable items, such as charity booking. This will prevent accidental refunds.
- Added image for artists on the PDF image view of their private profile whether you have an artist image or not.
- Added a new setting to automatically switch ticket tiers when a tier sells out. Turned on by default.
- Added tiers for deposit tickets, uses the same deposit cost. Ticket price increases.
- On customer overview screen, the form/ticket tab now shows the value of their purchases, status and amount paid against each booking.
- With invoice pagination, the total now shows the total of all pages at the bottom of each individual page.
- Option added to enable/disable refunding the booking fee. Turned off by default.
- If PayPal/Stripe refunds turned off then a warning will be displayed on the popup so that a refund isn't made by mistake on the platform where it doesn't actually refund the payment.
- Refactored stat board code to speed up operation
- Show customer name on the payment page
- Shows a new status of BOOKING TIMEOUT which will show next to a booking that has timed out. (Timeout default is 20 minutes in settings)
- Added the contact name on the search result page when they aren't part of on artist or vendor. Mainly volunteers will have their name shown where the artist name is normally rather than showing no details.
- Added the ability to select multiple timeslots in a booking. Fixed the setting to turn this on/off on the timeslot page.
- Added new document type of ProForma invoice.
- Added a drop down counter to select the number of tickets to refund when refunding an individual ticket only.
Fri 24 Apr 2020
- Adding ability to automatically email customers who have started to buy a ticket but not completed the purchase. System will email them a link to the booking they started to continue the process. Can be enabled per event.
- Added book marking for CSV exports, easily create a CSV export and reuse it without have to reselect all the options.
- Fixed a bug with an admin editing an existing booking and changing checkbox options. Invoice now updated correctly.
- Added the total of booking fees and ticket fees for each booking. Shown in the individual details screen for a booking.
- You can now create form inputs which mirror the selection you had set for an artist. So if you set an artist to have Meals for Saturday Lunch and Dinner, they'll only be able to select those meal times for each artist.
- This works for checkbox, radio, select and counters.
- Fixed a user editing a timeslot booking where there were no more remaining or they had selected the last item in a timeslot.
- Major timeslot updates to allow all bookings to made in the customers timezone, your timezone or allow them to choose. Those 3 options can only be set by Festival Pro staff to avoid anyone changing it by mistake. Most festivals will only be operating in their own timezone.
- Added an easy way to connect Festival Pro to your Stripe account in just two clicks.
- Timezone changes to Festival Pro to make all actions logged in your own timezone rather than the default of GMT/UTC. Systems will remain in UTC until manually changed.
- Greatly simplified the groupings and limit options on forms.
- Ability to mass refund payments on an event. Carried out by Festival Pro staff.
- Paypal refunds now show the refund ID and link to the original transaction ID. This will make viewing transaction audits easier. This is visible on the customers payment screen.
- Changed all mail merge fields to be <?ARTIST NAME?> <?PERFORMANCE FEE?> instead of ::COMPANYFIELDPERFORMANCEFEE:: . We found people would constantly mess up the :: and remove one or put an extra : in places. This is much clearer and concise and clearly visible.
- Updated the color picker across Festival Pro to a newer slicker picker.
- Added in Contact fields into the mail merge menu within text editors.
- Added in Starling Bank into the list of support banks for importing bank statements.
- Ability to search for contact name, surname, email and mobile for contact records in forms. You can find this on the form search screen.
- Hid the Volunteer Shift groups on all pages. This is only needed when adding in volunteers shifts.
- Simplified the screen that shows the form options. Removed the pricing column when there are no pricing columns. Also added more preview options for field types.
- Form stats screens now show the maximum possible bookings allowed for fields that are linked. For example artist names is linked to Artist Passes assigned. The form will show the total number of artist passes assigned to all artists vs the number that have been allocated to artists.
- Change the date paid popup to use the new calendar date select.
- Multiple attachments on a bulk mail can be added
- Ability to create and attach a ticket to a multiple contacts via a bulk email, e.g. guest list
- Improvements on the show and shift import system
- Added the ability to mail merge from bulk SMS
- Added checks on email templates to check links to auto login forms are not being sent as public.
- Added a check that closed forms can't be emailed out. You need to open the form first.
- You can see the history of complete changes on custom fields against each organisation by clicking on Show History, you can also view the history of edits and revert on each individual field.
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